Terms & Conditions
1. Company Information
This website is operated by Lumivera, a micro-entrepreneur company registered in France.
SIREN: 995 130 341
You may contact us at any time via email or our website chatbot:
📧 inforetropixen@gmail.com
2. Scope of Application
These Terms & Conditions apply to all orders placed through this website. By placing an order, customers confirm that they have read, understood, and accepted these terms.
We primarily serve customers within the European Union, including Italy.
3. Products
We sell electronic products, including retro gaming consoles and related accessories.
Product descriptions, images, and specifications are provided for informational purposes and may vary slightly depending on availability and manufacturing updates.
4. Prices & Taxes
All prices displayed on the website are shown in euros (€).
Lumivera operates as a micro-entrepreneur, and therefore VAT is not charged separately.
Any tax-related information displayed during checkout is shown for transparency purposes only and does not represent additional VAT collection by the seller.
5. Payments
Payments are securely processed through Stripe, Klarna, and other payment methods supported by Stripe.
Lumivera does not store or have access to customers’ payment details.
Orders are confirmed only after successful payment authorization.
6. Order Processing & Shipping
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery times are provided separately in our Shipping Policy and are indicative only.
Lumivera shall not be held responsible for delays caused by carriers or operational issues beyond reasonable control.
7. Right of Withdrawal, Returns & Exchanges
Customers benefit from the 14-day right of withdrawal in accordance with European Union consumer protection laws.
Detailed conditions for returns, exchanges, and refunds are outlined in our Refund & Return Policy, which forms an integral part of these Terms & Conditions.
8. Customer Obligations
Customers are responsible for:
Providing accurate and complete shipping information
Using products in accordance with their intended purpose
Reviewing product information before placing an order
Lumivera is not responsible for issues arising from misuse or incorrect handling of products.
9. Limitation of LiabilityÂ
Lumivera shall not be held liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, purchased products, except where such liability cannot be excluded under applicable European Union law.
10. Intellectual Property
All content on this website, including text, images, logos, and design elements, is the property of Lumivera and may not be copied, reproduced, or used without prior written permission.
11. Applicable Law
These Terms & Conditions are governed by European Union consumer protection laws.
Nothing in these terms affects customers’ statutory rights under applicable EU regulations.
12. Contact
For any questions regarding these Terms & Conditions, orders, or services, customers may contact us via:
📧 inforetropixen@gmail.com or through our website chatbot.